1. General Terms
Prime Auto Movers LLC arranges vehicle transportation based on your order and coordinates pickup and delivery with our contracted carriers and drivers. While we strive to match your requested dates, exact timing cannot be guaranteed due to factors like scheduling, weather, or mechanical issues.
2. Cancellation by Customer
– Cancellations made more than 7 days before the requested pickup date will incur a $200 administrative fee, which will be deducted from your deposit or refunded amount.
– Cancellations made within 7 days of the scheduled pickup, or once a carrier has been assigned, are non-refundable, as our services have already been deployed.
3. Vehicle Readiness & Rescheduling
– If your vehicle isn’t ready at the arranged pickup time, a $75 rescheduling fee will be applied.
– Failing to notify us or provide an alternate representative may result in cancellation without refund.
4. Non‑Operational Vehicle Fee
– For non-running vehicles, a $150 non-operational surcharge is added to the cost. If this condition changes after booking, we will adjust the quote accordingly.
5. Working with Multiple Brokers or Carriers
– During the period your shipment is active, you should not engage with any other broker or carrier. Doing so may result in forfeiture of the deposit, which becomes non-refundable.
6. Insurance Claims Process
– Claims for damage must be recorded on the Bill of Lading (inspection report) and signed by both you and the driver at delivery.
– Written notification of any damage must be submitted to Prime Auto Movers LLC within 15 days of delivery to initiate a claim.
7. Policy Enforcement & Changes
– Prime Auto Movers LLC reserves the right to cancel or modify orders based on carrier availability or operational needs. This policy reflects our current terms and is subject to updates.
8. Questions or Disputes
If you have questions about cancellations or refunds, please contact us at info@primeautomoversllc.com or call (832) 558‑8110. We’re here to help resolve any concerns promptly.
