Effective Date: July 24, 2026
Last Updated: July 24, 2026
Prime Auto Movers LLC (“Prime Auto Movers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:
- Visit https://primeautomoversllc.com/;
- Request an auto-transport quote;
- Book or inquire about vehicle-shipping services;
- Communicate with us by telephone, email, website form, SMS, or MMS;
- Interact with our representatives, contracted carriers, or drivers; or
- Otherwise use our services.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy. Where consent is legally required, including consent to receive certain text messages, we will request that consent separately.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Contact Information
We may collect:
- Your name;
- Telephone or mobile phone number;
- Email address;
- Mailing address;
- Pickup and delivery contact information; and
- Contact information for a person authorized to release or receive a vehicle.
Vehicle-Shipping Information
We may collect information needed to prepare a quote, arrange transportation, or manage an active shipment, including:
- Pickup and delivery locations;
- Requested pickup and delivery dates;
- Vehicle year, make, model, type, and condition;
- Whether a vehicle is operational or inoperable;
- Preferred transportation method;
- Shipment instructions;
- Carrier or driver assignment information;
- Booking, dispatch, pickup, and delivery details;
- Bill of Lading and vehicle-inspection information; and
- Communications concerning the shipment.
Payment and Transaction Information
When you make a payment, we or our payment-service providers may collect information necessary to process the transaction, such as:
- Billing name and address;
- Payment amount;
- Transaction date;
- Payment method;
- Limited payment-card details; and
- Payment authorization and transaction records.
We may use third-party payment processors. We generally do not retain complete payment-card numbers when payment information is processed directly by those providers.
Communications and Consent Records
When you communicate with us, we may collect and retain:
- Emails, telephone-call details, text messages, and customer-service communications;
- The date, time, source, and purpose of an inquiry;
- Call recordings where permitted by applicable law;
- SMS or MMS consent records;
- The date, time, and method by which consent was obtained;
- The name of the representative who obtained verbal consent;
- Opt-in and opt-out requests;
- Records of STOP, HELP, and similar responses; and
- Notes relating to quotes, bookings, scheduling, pickup, delivery, or customer service.
Website and Device Information
When you visit our website, we and our technology providers may automatically collect:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Referring website;
- Pages viewed;
- Date and time of access;
- Approximate geographic area based on IP address;
- Website interactions; and
- Cookie, analytics, and similar technical information.
2. How We Collect Information
We may collect information:
- Directly from you through our website, telephone calls, emails, text messages, and other communications;
- From a person you authorize to act on your behalf;
- From pickup or delivery contacts you designate;
- From contracted carriers and drivers involved in your shipment;
- From payment, communications, customer-management, analytics, and website-service providers; and
- As otherwise permitted or required by law.
We do not knowingly obtain mobile phone numbers for unsolicited text-message marketing without an appropriate consent basis.
3. How We Use Information
We may use personal information to:
- Prepare and provide vehicle-shipping quotes;
- Respond to inquiries and service requests;
- Arrange and coordinate vehicle transportation;
- Process bookings, payments, cancellations, and refunds;
- Communicate about carrier availability;
- Coordinate pickup and delivery;
- Connect customers with assigned carriers and drivers;
- Provide booking confirmations and shipment updates;
- Respond to customer-service questions;
- Maintain records of consent and communication preferences;
- Send SMS or MMS messages when permitted;
- Verify transactions and prevent fraud;
- Maintain, secure, and improve our website and services;
- Analyze website performance;
- Enforce our agreements and policies;
- Protect our customers, business, carriers, drivers, and the public;
- Comply with legal, regulatory, insurance, and record keeping obligations; and
- Establish, exercise, or defend legal claims.
4. SMS and MMS Communications
Prime Auto Movers LLC may send text messages concerning a customer’s vehicle-shipping inquiry or service request.
Messages may include:
- Requested auto-transport quotes;
- Responses to customer questions;
- Booking information;
- Scheduling and dispatch updates;
- Carrier or driver assignment information;
- Pickup and delivery coordination;
- Shipment-status updates;
- Payment or document reminders;
- Customer-service communications; and
- Follow-up communications related to the requested service.
How SMS Consent Is Obtained
Depending on the interaction, consent may be obtained when:
- You enter your telephone number on our website and affirmatively select an SMS-consent checkbox;
- You provide express verbal consent during a live telephone conversation;
- You initiate a text-message exchange with Prime Auto Movers LLC; or
- You use another documented opt-in method made available by us.
When consent is obtained verbally, our representative records available consent details in our customer-management system, which may include your telephone number, the date and time, the representative’s name, the consent method, the source of the inquiry, and the purpose of the messages.
SMS Terms and Conditions
By consenting to receive SMS or MMS messages from Prime Auto Movers LLC:
- You authorize us to send messages concerning your vehicle-shipping inquiry, quote, booking, shipment, or related service;
- Message frequency may vary depending on your inquiry and shipment status;
- Message and data rates may apply;
- Consent to receive text messages is not a condition of purchasing our services;
- You may reply STOP at any time to opt out;
- You may reply HELP for assistance; and
- You may also contact us at info@primeautomoversllc.com or (425) 225-4525.
After an opt-out request, we may send one final message confirming that the request has been processed. We will not send additional nonessential SMS marketing messages unless you provide new consent.
Opting out of SMS messages does not prevent us from contacting you through another permitted method when reasonably necessary to respond to your request, manage an active booking, address a payment or safety issue, or comply with applicable law.
Mobile Information and SMS Consent
Mobile phone information, text-message originator opt-in data, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may provide limited mobile information to communications platforms, telecommunications providers, customer-management systems, and other service providers solely as necessary to operate our messaging program, deliver requested messages, maintain consent records, process opt-out requests, prevent fraud, or comply with applicable law.
These providers are not authorized to use your mobile information or SMS consent for their own independent marketing purposes.
5. How We Disclose Information
We may disclose personal information in the following circumstances.
Contracted Carriers and Drivers
We may provide information to a carrier or driver assigned to, or being considered for, your shipment. This may include:
- Your name;
- Telephone number;
- Pickup and delivery locations;
- Authorized contact information;
Vehicle information; - Availability and scheduling information; and
- Instructions reasonably necessary to complete transportation.
Carriers and drivers may use this information to evaluate, schedule, coordinate, pick up, transport, and deliver the vehicle.
Business and Technology Service Providers
We may disclose information to vendors that perform services on our behalf, including:
- Website-hosting providers;
Customer-relationship-management providers; - Telephone and text-messaging providers;
- Email-service providers;
- Payment processors;
- Analytics providers;
- Information-security providers;
- Cloud-storage providers;
- Professional advisers; and
- Administrative or technical-support providers.
These providers may access information only as reasonably necessary to perform services for us or as otherwise permitted by their agreements and applicable law.
Legal, Safety, and Compliance Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable laws, regulations, court orders, subpoenas, or government requests;
- Respond to law-enforcement or regulatory authorities;
- Protect the rights, property, or safety of Prime Auto Movers LLC, our customers, carriers, drivers, or others;
- Investigate suspected fraud, misuse, unlawful conduct, or security incidents;
- Enforce our agreements, policies, or legal rights; or
Establish, exercise, or defend legal claims.
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction. Any recipient will remain subject to applicable privacy obligations concerning the transferred information.
With Your Direction or Consent
We may disclose information when you direct us to do so or provide separate consent.
6. Sale and Marketing Disclosure
Prime Auto Movers LLC does not sell or rent mobile phone contact information or SMS consent records.
We do not disclose mobile phone numbers, text-message opt-in information, or SMS consent to third parties or affiliates for their independent marketing or promotional purposes.
We may disclose other information only as described in this Privacy Policy, including when reasonably necessary to arrange and complete the vehicle-shipping service you requested.
7. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Enable website functionality;
- Remember preferences;
- Understand how visitors use the website;
- Measure website traffic;
- Identify technical problems;
- Improve website performance; and
- Protect the website from fraud or misuse.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to an inquiry;
- Prepare a quote;
- Manage a booking or shipment;
- Maintain business and transaction records;
- Document consent and opt-out requests;
- Resolve complaints or disputes;
- Comply with legal, regulatory, tax, insurance, and accounting requirements; and
- Establish, exercise, or defend legal claims.
Retention periods may vary depending on the type of information, the nature of the relationship, and applicable legal requirements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.
9. Information Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, telephone system, text-message platform, database, or storage system can be guaranteed to be completely secure. You should use reasonable care when submitting information electronically.
10. Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have the right to request that we:
- Confirm whether we process your personal information;
- Provide access to certain personal information;
- Correct inaccurate information;
- Delete certain information;
- Provide a portable copy of certain information; or
- Limit or object to certain uses or disclosures.
These rights may be subject to legal exceptions. We may need to verify your identity before processing a request.
To submit a privacy request, email info@primeautomoversllc.com with the subject line “Privacy Request.”
We will not discriminate against you for exercising a privacy right provided by applicable law.
Communication Choices
You may:
- Reply STOP to opt out of SMS messages;
- Reply HELP for SMS assistance;
- Use an unsubscribe link included in a marketing email, when available; or
- Contact us directly to update your communication preferences.
Service-related communications that are reasonably necessary to complete an active transaction may continue through an appropriate communication method where permitted by law.
11. Information About Other People
When you provide information about another person, such as a pickup contact, delivery contact, vehicle owner, or authorized representative, you represent that you are authorized to provide that information for the purpose of arranging or completing the requested service.
You should not provide another person’s phone number for marketing or promotional text messages unless that person has separately provided the required consent.
12. Children’s Privacy
Our website and services are intended for adults arranging vehicle transportation. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact us so that we can review and, where appropriate, delete it.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third parties.
You should review the privacy policy of any third-party website or service before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website, services, technology, or legal obligations.
When we make changes, we will post the revised policy on this page and update the “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.
15. Contact Us
Questions, concerns, or privacy requests may be directed to:
Prime Auto Movers LLC
14306 NE 7th Pl
Bellevue, WA 98007
United States
Email: info@primeautomoversllc.com
Telephone: (425) 409-3751
Website: https://primeautomoversllc.com/
